Our paperless Safety Management System (SMS) is suppported by Jotforms, an online platform which is used to collect and store data through records, inspections and notify clients through conditional logic. QR codes are used to take you to the relevent records, inspections, inductions and permits as required.

1. Introduction:

Welcome to A1 Services (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://www.a1services.je.

2. Personal Information:

When you use our website, we may collect and process the following personal information about you:

Contact Information: Information you provide by filling in forms on our website. This includes information provided at the time of contacting us through our contact form, such as your name, email, address, phone number, and any other details you provide.

3. Usage Data:

We also collect data on how our website is accessed and used. This Usage Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

4. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. This includes using Google Analytics to analyse the use of our website.

5. How We Use Your Information:

We use the information we collect for the following purposes:

To provide and maintain our website.

To provide you with information and respond to your inquiries.

To analyse the use of our website in order to improve it.

To monitor the usage of our website.

6. Sharing Your Information:

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

7. Security of Your Information:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

8. Your Data Protection Rights:

You have the following rights regarding your personal data:

The right to access – You have the right to request copies of your personal data.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. 

For any queries regarding your data please contact us at admin@a1services.je

1. Introduction:   

Welcome to A1 Services, a provider of comprehensive facility management and maintenance services to our commercial and domestic clients on Jersey.  By engaging our services, you agree to these terms and conditions. Please read them carefully.

2. Scope of Services:

We offer a range of services which are listed on OUR SERVICES page of the website.

3. Agreement and Engagement:

By engaging any of our services, you agree to the scope of work, associated fees, and service delivery timelines as detailed in our service proposals or contracts.

4. Fees and Payment Terms:

Payments are to be made within 7 days of the work being completed.

All fees for services rendered will be outlined in your term and conditions or quotation provided by A1 Services which will be bases on a time and material basis. A1 Services may, at its discretion, review their hourly rate periodically.  Any increase will be based on charges in the Jersey Retail Price Index (JRPI).  Should A1 Services decide to implement an increase, it will notify the client in writing.  The percentage increase will not exceed the current inflation rate as reported by the JPRP at the time of the review.

In addition to the fees, we can recover from you:

a) reasonable incidental expenses including, but not limited to, travelling expenses, hotel costs, subsistence and any associated expenses if applicable,

b) the cost of services provided by third parties and required by us for the performance of the services, and 

c) the cost of any materials not specified in our quotation required for the provision of the services. 

Where reports and assessments are produced for the client, payment is to be made before the reports and assessments are released to the client. Upon receipt of payment the clients will receive the reports or assessment within 48 hours.     

It is the responsibility of the client to familiarise themselves with terms of our service, prior to allowing the work to commence. Allowing the workforce to enter the premises to commence our service constitutes acceptance of all Terms and Conditions detailed.

5. Late Payment Fees:

Payments are due on or before the specified due date provided on the invoice sent through email.  If clients do not have email, it is their responsibility to inform A1 Service in advance and these will be sent out via post to the customers address. All payment options are specified on our invoices, please contact us prior to booking in to enquire regarding payment options.

Please check your spam mail.  If your account becomes overdue the following actions will be taken:

5.1 First Action:

If the original invoice is not paid within 7 days from the date issue, a second invoice will automatically be generated and a late payment fee of £49.95 will be added to the customers account. This overdue invoice will be sent via email along with a link for payment and our terms and condition our website.

5.2 Second Action:

If the original invoice is not paid within 14 days from the date issue, a third invoice will automatically be generated and a further late payment fee of £49.95 will be added to the customer’s account. This overdue invoice will be sent via email along with a link for payment and our terms and conditions on our website.

5.3 Third Action:

If the original invoice is not paid within the 21 days from the date issue, a forth invoice will automatically be generated and a further late payment of £49.95 will be added to the customers account. This overdue invoice will be sent via email along with a link for payment and our terms and conditions on our website.

5.4 Final Action:

A FINAL invoice along with an additional £49.95 administration fee will be sent out via post to the customers address with a headed letter to make them aware that failure to pay within 28 days from the original invoice date, their details will be sent to a debt collectors.

Debt collections – Customers are responsible for any collection fees or court charges.

The late payment & administration fees are non re-refundable.

It is the responsibility of all our customers to familiarize themselves with our payment actions within these terms and conditions.

6. Confidentiality:

A1 Services shall keep all information provided by the Client confidential, except as required by law.

The Client shall also keep any proprietary or confidential information provided by A1 Services confidential.

7. Client Responsibilities:

Clients must provide access to premises and any necessary information or support required for us to perform our services. It is also the client's responsibility to inform us of any issues promptly.

8. Appointments:

All appointments are booked on the next available appointment.

Appointments may be cancelled 24 hours prior to service. In the event of a tradesman attends the customers property and the customer is not present and cannot be reached on the contact number/s provided A1 Services will charge a non-refundable £49.95 no show fee.

We urge customers to contact 07700 393776 immediately if they wish to cancel the appointment. If we are unable answer the phone, please send a text message with your first and last names, contact number and we will update the tradesman. If no such text message has been received, we reserve the right to charge a fee.

9. Liability:

A1 Services liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this clause. 

a) The total amount of our liability is limited to the total Fees payable by you under the Contract. 

b) We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for: 

I) Any indirect, special or consequential loss, damage, costs, or expenses; or 

II) Any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; or 

III) Any failure to perform any of our obligations if such delay or failure is due to any cause beyond our control; or 

IV) Any losses caused directly or indirectly by any failure or your breach in relation to your obligations; or 

V) Any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services. 

c) You must indemnify us against all damages, personal injury, costs, claims and expenses suffered by us arising from any loss or damage to any equipment (including belonging to third parties) caused by you or your agents or employees. 

d) Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability. 

10. Intellectual Property: 

The right of ownership in respect to any intellectual property resulting from the work created within the reports or assessments remains the property of A1 Services.  The Client shall be entitled to disclose the reports or assessments to a third party for whose benefit the instruction/contract was specifically commissioned.

11. Insurance:

We maintain appropriate insurance coverage for all services provided. Clients may request proof of insurance at any time.

12. Termination:

Either party may terminate the service agreement with written notice if the other party breaches any term of the agreement and fails to remedy the breach within 14 days of receiving written notice of the breach.

13. Governing Law:

These Terms and Conditions shall be governed by and construed in accordance with Jersey Law and the client submits to the jurisdiction on the Jersey Courts in St Helier.

14. Changes to Terms and Conditions:

We reserve the right to update or modify these Terms and Conditions at any time. Clients will be notified of any changes that may affect their services.

15. Acceptance of Terms:

By engaging our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

16. Contact Information:

If you have any questions about these Terms and Conditions, please contact us through the website contact page.

By engaging the Services of A1 Services, the Client acknowledges that they have read, understood, and agreed to these terms and conditions. This Agreement shall be binding upon both parties upon acceptance.